Frequently Asked Questions
How can I personalize my products?
On our website you can easily personalize your products using the design tools provided. Add text, images or other elements to create your own unique style.
Is it possible to pay afterwards?
No, this is not possible.
Can I place a different size or a large order?
In many cases this is possible! Feel free to contact our customer service via info@moreconnect.shop or fill in the contact form on our contact page . We will be happy to look at the possibilities with you.
What payment methods do you offer?
We offer the following payment methods: American Express, Apple Pay, Bancontact, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay and Visa. You can choose the payment method that is most convenient for you during the checkout process.
How long will it take to receive my order?
Delivery time varies depending on the product and the level of personalization. We strive to process and ship orders as quickly as possible. You will be kept informed (track and trace) of the progress of your order.
Is it possible to receive an invoice?
Yes, that is possible! If you want to receive an invoice, you can contact us via the contact page or send an email to info@moreconnect.shop . We are happy to help you.
What can I do if I am not satisfied with my order or product?
Your satisfaction is very important to us. If you experience a problem with your order or product, please contact our customer service. Together we will find a solution that suits you.
You can reach us via the contact page or by sending an email to info@moreconnect.shop . Don't forget to mention the order number of your order. If possible, send a photo so that we can help you quickly and efficiently.
Are the printed textile products machine washable?
This depends on the type of textile and the print. Most of our printed textile products are machine washable, but we recommend always following the washing instructions to maintain the quality of the print and extend the life of the product.